Patient Safety and Quality Data

Prevention & Control of Infection

Indicator

Target

Benchmark Source

2024

2025

Surgical Site Infection (SSI)

<2%

NIH

Hand Hygiene Compliance

>75%

MSQH

96%

92%

Hospital Acquired Infection (HCAI) Rate

<5%

MSQH

0.10%

0.06%

Percentage of MRSA Inpatients

<0.3%

MSQH

0.01%

0.02%

Obstetrics & Gynaecology

Indicator

Target

Benchmark Source

2024

2025

Incidence of 3rd and 4th degree tears of vaginal delivery

<10%

MSQH

Maternal Mortality

MSQH

Cardiology

Indicator

Target

Benchmark Source

2024

2025

Percutaneous Coronary Intervention (PCI) door to balloon time within 90 minutes of arrival

>90%

MSQH

100%

Major Complication Rate During Diagnostic Coronary Angiogram

<1%

MSQH

Major Complication Rate during Percutaneous Coronary Intervention

<1%

MSQH

Indicator Benchmark Sources:

NIH: National Institutes of Health
MSQH: Malaysian Society for Quality in Health

Oriental Melaka Straits Medical Centre has consistently exceeded benchmark standards across key patient safety and quality indicators. Our outstanding performance in infection control, maternal care, and cardiology reflects our unwavering commitment to clinical excellence, patient safety, and best healthcare practices.

Patient Reported Outcome Measures (PROMs) for OMSMC Inpatients

OMSMC implemented PROMs using EQ-5D to understand how patients feel before and after treatment. This forms part of the hospital’s ongoing initiative to strengthen patient-centred care.