Admission / Discharge

Admission and Discharge Counter is located at our main lobby (Level 1), and operates daily from 7am to 6:45pm. Outside of these hours, kindly proceed to our Emergency Department, which operates 24 hours.

• NRIC for Malaysian or passport for foreign patient.
• If you are registering your child, his/her Mykid or birth certificate if below 12 years of age.
• Your Guarantee Letter or insurance card, if applicable.

• For self-paying patients, you may choose your preferred room type (subject to room availability).
• For GL patients, you will be allocated a room based on your room/bed entitlement as stated on the GL (subject to room availability). You may also choose to upgrade to a higher room type by paying the difference of room rate or co-payment (if applicable), based on your policy.
• If your room/bed entitlement is unavailable, you may be allocated to other room types based on availability.

• Self-paying patients are required to pay the estimated cost of the treatment at the point of admission.
• For patients with insurance and/or Corporate Guarantee Letter, the standard minimum deposit will be collected during your admission (the amount varies depending on your insurance or GL provider).
• A higher deposit amount will be collected for patients with room upgrade, GL of limited coverage and GL with co-payment or co-insurance. 

Interim bills are available during your admission period, upon request. For updates on inpatient bills, you may approach our Admission and Discharge Counter for assistance.

We will proceed with the discharge process once your doctor has certified your discharge.

• For self-paying patients, the final bill will be ready approximately within 1 – 2 hours after the discharge process is initiated. All outstanding amounts need to be settled during discharge.
• For patients with GL, additional processing time of approximately 2 – 3 hours will be required to obtain final GL approval from your insurance or GL provider. However, it may take a longer time depending on the complexity of your insurance assessment.
• If you choose to be discharged first without waiting for final GL approval, a deposit will be collected during your discharge (the amount varies depending on your insurance or GL provider).

We accept various payment modes including cash, E wallet, bank draft, debit cards and major credit cards. However, we do NOT accept personal cheques.

Call-bell
Our call-bell service is provided at each bed as a complimentary convenience for patients to request assistance. Additionally, our staff at the Nurse Counter are available for any concerns you may have during your stay.

Note: 
Please refrain from bringing your own medications, including herbs and supplements, during your stay. All medications will be provided by the hospital for your safety and care.

Waiting Areas & Wi-Fi
Public waiting areas and Wi-Fi are set available at wards.

Meals
Meals are complimentary for in-patients only. Food is supplied according to patient’s age and condition. Mealtimes are:
Breakfast : 7:30am – 8:30am
Lunch : 12:00pm – 1:00pm
Afternoon Tea : 3:00pm – 3:30pm
Dinner & Supper (simple snacks) : 6:00pm – 6:30pm

Please use your own cutleries, plate, or bowl for non-halal food. A hot water flask and a jug of plain water are provided, and hair dryer is available upon request.